We know how important it is to get your tea on time! So we've given you options when it comes to shipping.
We aim to dispatch all orders received before 1pm the same day (Mon – Fri). Orders placed after 1pm will not be dispatched until the following day.
We use Royal Mail 2nd class delivery if you're not in a hurry and will ship anywhere in the UK.
For a faster service we offer DPD Next Day for a speedy next working day service to all of mainland UK. Areas outside of mainland UK will have to choose our Royal Mail service.
Please see our prices below:
Royal Mail 2nd class £2.50
Free Royal Mail 2nd class on orders over £50
Next Day with DPD £6.50
We believe that you will be delighted with your order but there may be occasions where you feel it necessary to return an item. These terms do not affect your statutory rights. No returns will be accepted or processed without a Product Return Number (PRM) that has been issued by Vintage Teas UK.
Goods are not supplied on a trial basis. Customers are responsible for verifying suitability and compatibility of goods BEFORE purchasing. Your statutory rights under the “The Sale of Goods Act 1979” (including amendments) are fully supported by Vintage Teas UK.
You may return any unopened goods, in original condition, which can be sold again “as new”, within 14 days after the day of receipt of the goods. Customers are responsible for the delivery costs of returning the goods. You will be refunded in full (except for delivery charges) once the goods have been received and confirmed “as new”.
30 Day Warranty
We will stand behind all of the products we sell as fit for purpose for 30 days after delivery date. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
Please email our Customer Care department firstname.lastname@example.org with 'Returns' and the order number in the subject box to arrange a return. Returns must be adequately packed and the PRM number clearly displayed without marking the original packaging.